Thank you for choosing our clean beauty products. This Shipping Policy outlines important information regarding order processing, shipping timelines, delivery, and related details to ensure a smooth shopping experience for you.
1. Order Processing Time
All orders will be processed and dispatched within 1-3 business days after confirmation. Processing time may be slightly extended during peak shopping periods, but we will make every effort to fulfill your order as quickly as possible.
2. Estimated Delivery Time
After your order is shipped, the estimated delivery time is 6-12 business days. Delivery timelines are for reference only and may vary depending on your specific shipping address, customs clearance procedures (if applicable), and other unforeseen factors such as weather or logistics disruptions.
3. Shipping Fees
We offer global free shipping on all orders, with no minimum purchase requirement. There are no hidden shipping costs or additional fees. All transactions and shipping-related calculations are settled in USD (United States Dollars), the sole currency used on the website.
4. Order Tracking
Once your order is shipped, you will receive a shipping confirmation notification containing a tracking number. You can use this tracking number to check the real-time status of your shipment through the logistics carrier’s official channel. If you do not receive the tracking information within 4 business days after your order is confirmed, please feel free to contact us for assistance.
5. Shipping Restrictions
We ship to most countries and regions worldwide. In the event that your shipping address is in a remote area or subject to shipping restrictions, we will contact you via the information you provided to confirm or adjust the order. If we are unable to deliver to your address due to unavoidable reasons, we will issue a full refund for your order.
6. Customs and Duties
For international shipments, customs duties, taxes, or other related fees (if any) are the responsibility of the recipient. These fees are not included in the product price or shipping cost, as they are determined by the customs regulations of the destination country/region. We are not liable for any delays caused by customs clearance procedures.
7. Contact Us
If you have any questions, concerns, or need assistance regarding shipping, please reach out to us through the official form on the "Contact Us" page of the website. Our customer service team will respond to your inquiry as promptly as possible.
